Terms of Service
Last updated: 9th Dec 2025
1. Introduction
Welcome to Protocol Digital (“we”, “our”, “us”).
These Terms of Service (“Terms”) govern your use of our website, www.protocoldigital.com.au, and any related content, resources, or services made available through it.
By accessing or using our website, you agree to be bound by these Terms.
If you do not agree, please discontinue use immediately.
2. Who We Are
Protocol Digital is an Australian boutique digital agency providing digital marketing, advertising, and e-commerce growth consulting.
Business jurisdiction: New South Wales, Australia.
3. Use of Our Website
You may use our website only for lawful purposes.
You agree not to:
Copy, distribute, or reproduce any content without permission
Attempt to breach website security
Submit false or misleading information
Interfere with website functionality
Scrape or harvest data, content, or emails
We reserve the right to suspend or block access for behaviour that violates these Terms.
4. Information You Submit
When submitting information through our forms (including partnership applications), you agree that:
All information is accurate and truthful
You have the authority to submit it on behalf of your business
We may contact you based on the information provided
We may evaluate your business to determine suitability for our services
We reserve the right to decline partnership requests at our discretion.
5. Advisory & General Information Disclaimer
The content on our website — including articles, insights, frameworks, and examples — is provided for general informational purposes only.
Nothing on the website should be interpreted as:
Financial advice
Legal advice
Guaranteed performance outcomes
A promise of specific results
Any decisions you make based on our content or recommendations are your responsibility.
6. No Guaranteed Results
Digital marketing performance depends on many factors outside our control, such as:
Product quality
Market conditions
Industry competition
Customer demand
Client execution
Seasonality
Platform algorithm changes
We do not guarantee specific revenue, ROAS, CAC, LTV, or business outcomes.
7. Intellectual Property
All content on this website, including:
Text
Images
Layout
Branding
Guides
Frameworks
…is the intellectual property of Protocol Digital unless otherwise stated.
You may not reproduce, republish, or use our content commercially without written permission.
8. Third-Party Tools & Links
Our website may include links or connections to third-party services such as:
Meta (Facebook/Instagram)
Google Ads
Google Analytics
Klaviyo
Tracking pixels
We are not responsible for:
Their content
Their privacy practices
Any damage or loss caused by their use
Your use of third-party services is at your own risk.
9. Limitation of Liability
To the maximum extent permitted by NSW law:
We are not liable for any direct, indirect, incidental, consequential, or special damages arising from your use of our website or reliance on our content.
We make no warranties regarding website performance, accuracy, or availability.
All services are provided “as is” and “as available.”
If any liability cannot legally be excluded, it is limited to the amount paid for website access (which, for visitors, is $0).
10. Paid Services (If Applicable)
If you engage Protocol Digital as a client:
A separate agreement or proposal will govern the working relationship
These Terms apply only to your use of the website, not to paid client engagements
Paid services may include their own terms, payment schedules, and service conditions
11. Changes to These Terms
We may update or modify these Terms at any time.
Changes take effect immediately upon being posted to this page.
Continued use of the website indicates acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of:
New South Wales, Australia
Any disputes will be handled in NSW courts or related tribunals.
13. Contact Us
If you have questions about these Terms, contact us:
Protocol Digital
Website: www.protocoldigital.com.au
New South Wales, Australia